Refund policy
Shipping Policy, Refunds & Returns
At Nido110 Lifestyle, we want to ensure that our customers are completely satisfied with their purchases. Here are the details of our shipping and returns policy:
Shipping Costs
- Standard Shipping £5.99
- Express Shipping £9.99
This shipping policy applies to all orders placed on our website. We ship most products worldwide, but due to the nature of our candles and hand & body wash products, we only ship these items within the United Kingdom.
Eligible Products
Our standard shipping policy is designed for all products except candles and hand & body wash. These items are carefully packaged to ensure safe transit.
Shipping Terms
- All orders are processed within 24-48 hours.
- Standard shipping takes 3-5 business days for UK deliveries and 7-14 business days for international deliveries.
- Express shipping takes 1-2 business days for UK deliveries and 3-7 business days for international deliveries.
- Free standard shipping on orders over £100.
UK-only Restriction for Candles and Hand & Body Wash
Unfortunately, we do not ship candles and hand & body wash products outside the United Kingdom. This is due to the nature of these products and the costs associated with international shipping, legislative requirements in each jurisdiction.
Shipping Returns & Refunds
If you are not completely satisfied with your purchase, you can return it within 30 days form the date you receive your item to request a return.
Condition of items to be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- With all tags and labels attached
How to Return
- Contact us at michelle@nido110lifestyle.co.uk to request a return
- We'll provide you with a return address and instructions
- Package the item securely and send back to us
- You are responsible for return shipping costs unless the item is faulty
Refunds
- Refunds will be processed within 5-10 business days after we receive your returned item
- Refunds will be issued to your original payment method
- Original shipping costs are non-refundable (unless item is faulty)
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Damaged or Faulty items
If you receive a damaged or faulty item, contact us immediately. We'll arrange a free return and full refund including shipping costs.
Contact Us
for returns questions, email us at michelle@nido110lifestyle.co.uk
Just replace michelle@nido110lifestyle.co.uk with your actual contact information!